Outpatient Practice Operating System

Run your OPD like clockwork — from check-in to claim.

Vinian unifies live queue management, rapid clinical charting, and revenue cycle analytics so your clinic sees more patients with less chaos.

240+ clinics on Vinian
8 min avg. patient wait time
99.9% platform uptime

OPD Queue — Dr. Nair

Live
#42 A. Krishnan In consult
#43 R. Fernandes Wait 4 min Waiting
#44 S. Iyer (walk-in) Waiting
#45 M. Bhatt Wait 18 min Delayed

Chart — A. Krishnan, 34F

120/80
BP mmHg
98.4°F
Temp
98%
SpO2
DiagnosisJ06.9
RxAmoxicillin 500mg · BD · 5d
Follow-up7 days
8 min ↓76%
Average patient wait time
6.2 min
Avg. consult turnaround
3.8%
No-show rate
240
Patients served per day
OPD Flow Engine

One queue for walk-ins, appointments, and everything in between.

Front-desk staff check patients in with a token in seconds. Vinian auto-triages walk-ins against scheduled appointments and pushes live wait-time updates to every screen in the clinic.

  • Smart triage. Walk-ins and appointments merge into one fair, editable queue.
  • Live wait-time display. Waiting-room screens and SMS updates stay in sync automatically.
  • Delay alerts. Tokens waiting past threshold are flagged so reception can intervene.

Today's queue — Clinic Floor 1

Live
Token Patient Type Provider Status
#42 A. Krishnan Appt. Dr. Nair In consult
#43 R. Fernandes Appt. Dr. Nair Waiting
#44 S. Iyer Walk-in Dr. Rao Waiting
#45 M. Bhatt Walk-in Dr. Rao Delayed
OPD Flow Engine

Connected Modules for High-Speed Outpatient Care

An integrated operational pipeline connecting patient intake, doctor consults, paperless billing, and health intelligence.

01

Patient Registration

Rapid paperless intake with instant ABHA/Govt ID verification, WhatsApp self-check-in, and deduplication.

02

Doctor Onboarding

Flexible specialty-wise roster setup, chamber allocation, consultation fee slabs, and digital sign-off credentials.

03

Queue & Scheduling

Algorithmic live token engine reconciling appointments and emergency walk-ins with real-time wait forecasts.

04

Payment & Billing

Integrated UPI, cash desk, split billing, TPA copays, and automatic WhatsApp receipt delivery.

05

Prescription Scanning

Medical OCR converting physical paperwork, previous hospital lab reports, and handwritten notes into structured records.

06

Consultation Records

Longitudinal electronic health history tracking vitals, chief complaints, diagnostic timelines, and drug allergy warnings.

07

Digital Prescription

Pre-configured drug dosage templates, drug-interaction contraindication alerts, and automated pharmacy routing.

08

Reporting & Analytics

Executive dashboards tracking department turnaround time (TAT), footfall patterns, revenue reconciliation, and clinical metrics.

Rapid Clinical EHR

Chart a consult in under a minute, not ten.

One-click access to prior history, structured ICD-10 diagnosis tagging, and instant prescription generation — built for the pace of a real OPD, not a hospital IT department.

  • One-click history. Past visits, vitals, and allergies surface automatically at check-in.
  • ICD-10 charting. Diagnosis coding with searchable, India-relevant code sets.
  • Instant Rx generation. Drug, dose, and frequency templates cut prescription time to seconds.

A. Krishnan, 34F

Visit #1183 · Dr. Nair · Today
Active
J06.9 · URI R50.9 · Fever
Amoxicillin 500mg 1 tab · BD · 5 days
Paracetamol 650mg 1 tab · SOS fever
Patient Self-Service

Paperless intake, from home to the waiting room.

Patients register, fill consent forms, and receive lab results without a single form or phone call to the front desk.

Online pre-registration

Patients enter demographics and history before arrival, cutting front-desk time by half.

Digital consent forms

Legally-valid e-signatures replace paper consent stacks at every visit.

Lab report delivery

Results route straight to the patient's phone the moment they're signed off.

SMS/WhatsApp queue updates

Patients track their token from the parking lot instead of the waiting room.

Self-check-in kiosk mode

A tablet at reception lets walk-ins pull a token without staff intervention.

Family & dependent profiles

One login manages records for an entire household across visits.

Practice Intelligence

See where revenue leaks before it costs you a quarter.

Collections, denials, and provider productivity in one dashboard — no export to spreadsheets required.

Monthly collections

₹18.4L
Apr
May
Jun
Jul
Aug
Sep

Revenue cycle health

Claims collection rate 96.4%
Claims denied 2.1%
Avg. days to payment 4.2
Provider utilization 88%
Security & Compliance

Built for the way clinical data actually needs to be protected.

Clear separation between what a doctor, a receptionist, and a patient can see — enforced at the architecture level, not just the UI.

Role-based access control

Doctors, receptionists, and patients each see only the data their role requires.

Encryption in transit & at rest

TLS 1.2+ in transit and AES-256 at rest across every stored record.

Full audit trail

Every chart access and edit is logged with user, timestamp, and reason.

India-based data residency

Patient records are hosted and backed up within Indian data centers.

HIPAA & DPDP-aligned architecture

Data handling practices are designed to align with HIPAA and India's DPDP Act.

Automated backup & recovery

Point-in-time recovery keeps clinical data safe from device loss or outage.

HIPAA-aligned AES-256 encryption India data residency Role-based access
Get Started

Book a 15-minute demo built around your clinic.

Tell us about your practice and we'll show you the exact workflow — queue, charting, and billing — configured for your specialty and volume.

  • No sales deck. We walk through the live product with your patient volume.
  • 15 minutes. Scheduled around your OPD hours, not ours.
  • No commitment. Pricing and rollout plan only after you've seen it work.

Request received.

A Vinian team member will reach out within one business day to schedule your demo.

State Medical Council / NMC registration number.

Helps us configure the queue demo to match your OPD.

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